Customer Service Survey

1. Which of the following ways did you communicate with our engineer about your most recent question or issue? (Select all that apply)

2. Did you communicate with more than one engineer?

3. How many times did you contact support before your question or issue was resolved?

4. How long did it take to get your question or issue resolved?

5. Why did you contact us?

6. How eager to help you were the engineer at our company?

7. How well did you feel our engineer understood what you were saying?

8. Would you say that our engineer solved your problem or answered your question quickly, slowly, or neither?

9. How helpful was our engineer?

10. Which of the following traits, if any, apply to your experience when you contacted our engineer?

11. The customer service

12. Overall, how satisfied are you with the support that you received from us?

13. If you were less than very satisfied, what could have been done to serve you better?