Surveys

Results (11)

Customer Service Survey


1. Which of the following ways did you communicate with our engineer about your most recent question or issue? (Select all that apply)

  • In person27%
  • Phone72%
  • Email36%
  • Other (please specify): 0%

2. Did you communicate with more than one engineer?

  • Yes18%
  • No81%
  • Not Sure0%

3. How many times did you contact support before your question or issue was resolved?

  • Once63%
  • Twice18%
  • Three times9%
  • More than three times9%
  • Not yet resolved0%

4. How long did it take to get your question or issue resolved?

  • Less than 30 minutes54%
  • More than 30 minutes on the same day0%
  • The same day36%
  • 2 days9%
  • More than one week0%
  • Not yet resolved0%

5. Why did you contact us?

  • Technical Issues with the Software45%
  • Technical Issues with the Hardware36%
  • Software Enquiry9%
  • Hardware Enquiry0%
  • Not Satisfied with Software0%
  • Not Satisfied with Hardware0%
  • Other (please specify): 9%

6. How eager to help you were the engineer at our company?

  • Extremely eager54%
  • Very eager36%
  • Moderately eager9%
  • Slightly eager0%
  • Not at all eager0%

7. How well did you feel our engineer understood what you were saying?

  • Extremely well63%
  • Quite well36%
  • Moderately well0%
  • Slightly well0%
  • Not at all well0%

8. Would you say that our engineer solved your problem or answered your question quickly, slowly, or neither?

  • Extremely quickly54%
  • Quite quickly27%
  • Somewhat quickly9%
  • Neither quickly nor slowly9%
  • Somewhat slowly0%
  • Quite slowly0%
  • Extremely slowly0%

9. How helpful was our engineer?

  • Extremely helpful72%
  • Quite helpful27%
  • Moderately helpful0%
  • Slightly helpful0%
  • Not at all helpful0%

10. Which of the following traits, if any, apply to your experience when you contacted our engineer?

  • Had great knowledge63%
  • Easy to communicate54%
  • Resolved most of my questions/problems36%
  • No Problems Experienced18%
  • Lacked the Relevant Knowledge0%
  • Had to Repeat Myself Multiple Times0%
  • Had to Confer with Other Colleagues0%
  • Other (please specify):0%

11. The customer service

  • Was very organized54%
  • Provided great Information18%
  • Solved my Query fast and efficiently54%
  • Requires No Improvement18%
  • Was Unorganized0%
  • Was Ambiguous0%
  • Provided the Wrong Information0%
  • Couldn't Solve my Query0%
  • Other (please specify):0%

12. Overall, how satisfied are you with the support that you received from us?

  • Very Satisfied72%
  • Somewhat Satisfied27%
  • Neutral0%
  • Somewhat Dissatisfied0%
  • Very Dissatisfied0%