Technical Support Survey

1. How well did you feel our engineer understood what you were saying?

2. Would you say that our engineer solved your problem or answered your question quickly, slowly, or neither?

3. How many times did you contact support before your question or issue was resolved?

4. How long did it take to get your question or issue resolved?

5. Which of the following traits, if any, apply to your experience when you contacted our engineer?

6. If you were not satisfied with our support, what could have been done to serve you better?