Results (38)

Technical Support Survey

1. How well did you feel our engineer understood what you were saying?

  • Extremely well92%
  • Quite well7%
  • Moderately well0%
  • Slightly well0%
  • Not at all well0%

2. Would you say that our engineer solved your problem or answered your question quickly, slowly, or neither?

  • Extremely quickly81%
  • Quite quickly13%
  • Somewhat quickly2%
  • Neither quickly nor slowly0%
  • Somewhat slowly2%
  • Quite slowly0%
  • Extremely slowly0%

3. How many times did you contact support before your question or issue was resolved?

  • Once81%
  • Twice5%
  • Three times5%
  • More than three times5%
  • Not yet resolved2%

4. How long did it take to get your question or issue resolved?

  • The same day31%
  • More than 30 minutes on the same day5%
  • Less than 30 minutes42%
  • 2 days13%
  • More than one week0%
  • Not yet resolved2%

5. Which of the following traits, if any, apply to your experience when you contacted our engineer?

  • Had great knowledge76%
  • Easy to communicate47%
  • Resolved most of my questions/problems31%
  • No Problems Experienced31%
  • Lacked the Relevant Knowledge0%
  • Had to Repeat Myself Multiple Times0%
  • Had to Confer with Other Colleagues0%
  • Other (please specify):0%